Cancellation Policy

Plan cancellation
SBCO Reconciliation Suite plans are currently one-time purchases with manual renewal. There is no automatic recurring subscription cancellation required unless recurring billing is enabled in future.

Before activation
If a paid plan requires admin approval and has not yet been activated, the customer may contact support to request cancellation. Approved cancellation depends on payment verification and whether access or credits have already been granted.

After activation
After credits or plan access are activated, cancellation does not normally reverse used services or consumed credits. Any refund request will be handled under the Refund Policy.

Top-up cancellation
Top-up credits are added to the customer wallet after successful payment. Once added or used, top-up cancellation is generally not available.

Support contact
For cancellation support, email your registered email, order number, payment ID and reason.

Support: support@reconciliation.mrindigi.com