Refund Policy

Refund eligibility
Because SBCO Reconciliation Suite provides digital access, subscription credits and top-up credits are generally non-refundable once credits are activated or used.

If payment is deducted but credits or plan access are not activated, contact support with the order number and payment ID. Duplicate payments for the same plan/top-up may be reviewed and refunded after verification. Failed payments deducted from the customer bank account are normally reversed by the payment provider or bank according to their timeline.

Refund review timeline
Eligible refund requests are reviewed within 3 to 7 working days after receiving complete payment details. Approved refunds are processed to the original payment method through Razorpay or the payment provider.

How to request a refund
Email support with your registered email, order number, payment ID, plan/top-up name, amount paid and reason for refund.

Support: support@reconciliation.mrindigi.com

Non-refundable cases
Refunds may not be approved for used credits, completed tool usage, incorrect plan selection after successful activation, or requests made without valid payment/order details.